Does my business need a mobile app ?

There’s no doubt that consumers are using their mobile phones to buy more and with increased frequency on their mobile phones.

Recently Time Magazine – The Wireless Issue dedicated a whole issue to the launch of their own app and an explanation of how the mobile phone has changed how we communicate, explore, do business and pay for items we want.

The business question is should you rely on a mobile optimised website, or should you be considering a mobile app?

The answer appears to be that more users will probably uninstall your app than will use it if it does not meet their needs.

Currently the most prevalent retail mobile apps are Amazon and eBay and those being used by major chain restaurants like Domino’s and others to check on the delivery of your order.

Other apps used regularly by small and midsized business are vouches/discount sites, journey planning, and booking apps. Smartphone users are likely to find their way with Google Maps, check plane times on their mobiles and read the news so what will your app offer?

Who will use your app? 

Subscribers

Nearly 40 percent of American mobile subscribers accessed downloaded apps in June 2012. And, according to a consumer survey conducted earlier this year by MTV Networks, 91 percent of respondents said apps expose them to new things; 77 percent compared apps to personal assistants; and 83 percent of daily mobile app users reported believing they're "addicted" to apps ( Gamers and highly evolved hand held users)

Marketing

Whatever your company does online, can also be done on smart phones, which adds portability, location targeting and other cutting-edge technological enhancements to the mix. The potential of mobile apps extends far beyond marketing.

Sure, companies can leverage applications to promote their products and services, reaching on-the-go consumers looking for compelling places to shop or grab lunch. But mobile apps can also support online purchase transactions, customer loyalty programs, turn-by-turn directions and social media interactions.

As a business owner what should I do?

All businesses looking at apps need to plan carefully. They should plan a budget and a road map. Knowing what you want the app to do and which consumer segments you wish to reach. This can pose a bigger challenge.

Things to look at before you move ahead with an app:

             Know what message you want to send

             Understand your audience

             Clarify what you want your app to achieve

In a recent interview with Ben Duckworth of Duckworth Consultants in Kelowna for this article Duckworth said “Business owners need a plan and what we do at Duckworth Consultants is offer a mobile app solution that is completely customizable, so you can design your app specifically around your business, what your business goals are and how you want your customers to interact with you."

When speaking about their own customers Duckworth pointed out: “What customers like about our app’s is that our platform is unique to apps in that each feature can be changed, turned on or off and even added to when the app is live.”

How will an app help me increase my business sales?

That’s the big question right now. People tend to think of mobile apps as novelties and games or small utility apps for people to use for tasks and calendars.

Here is what you need to consider for why your business needs its own app:

1. You put Your Business in your Client or Prospects Pocket!
2. You can add mobile value by including content and functionality that are time sensitive
3.  Provide content that adds value to client’s and prospect’s daily lives
4. Your app will become a part of a person’s daily life and become indispensable
5. It’s about convenience for your clients and prospects.
6. You can use the App to drive traffic to your brick and mortar store with a Push “Call to Action”
7.  Announce “Specials” to your app subscribers (online shoppers love a bargain)
8. You can announce an “Event” and have the app user keep it in their calendar so they don’t forget. If it’s a ticketed event, tell them how to get tickets or give them links to purchase tickets, or have a cart system to purchase tickets in the app
9. The mobile internet market is growing at a much faster rate than fixed internet
10.  It will differentiate you from your competition
11. You create deeper engagement through a device.  Statistics show people are within 15 feet of their mobile Smartphone 24 hours a day
12. Drive more loyalty to your brand by engaging people with the devices they are so addicted to
13. You are constantly branding your business on your customers phones
14. Your business is provided with great feedback through mobile app two way conversations
15. It is going to drive more revenue and ultimately more profits with its ability to “Push” information to app users instead of waiting for them to “Pull" information like a website
16. It enables easy social sharing of your content between mobile users with in-app sharing features
17.  Reduce costs to your business through automation. With a mobile app that has back end software you can change the information yourself.

So when considering an app for your business or any other  marketing tool  it’s easy to forget what your really  trying to achieve because sometimes we get so focused on the look and feel of the marketing piece.

The best marketing tools not only look good but they actually help solve a problem for your clients and that will   Build Your Business.

If you need help with your  Social Media Strategies or Internet Marketing Strategies contact:

Donald Robichaud
President
Floodlight Business Solutions Group
1-888-768-9415
http://www.floodlight.ca 

Build Your Business

Increase your Productivity – Emails and cell phones can be productivity Time Wasters

In the last couple of weeks I have been reading many books and one in particular has struck a key note with me. 

Daily I deal with clients and friends who are slaves to technology, specifically emails, cell phones and their own struggles with time management.The book “The 4-Hour Work Week” by Tim Ferriss is about how to radically change your lifestyle or go from ‘living to work’ to working (as little, but effectively as possible) and making life as big as possible.

Here is a summary from chapter seven (Interrupting Interruption and the Art of Refusal) that is focused on step-changing one’s personal efficiency. With these tips you can get 15 times as much done in a normal workweek”.
The key is to do things quicker, faster better and to enjoy the things that are really important in life. Interested?

Donald Robichaud- FloodLight Consulting

Eliminate time wasters:

• Severely limit e-mail consumption and production
• Turn off the audible alert if you’re on Outlook or a similar program
• Turn off automatic send/receive (which delivers e-mail to your in-box as soon as someone sends them)
• Check e-mail only twice per day, once at 12:00 noon and again at 4:00 pm.
• Never check e-mail first thing in the morning…instead, complete your most important task before 11:00 am to avoid using lunch or reading e-mail as a postponement excuse.
• Before implementing the twice-daily routine, you must create an e-mail auto-response that will train your boss, co-workers, suppliers, and clients to be more effective
• Suggested e-mail template: “Due to high workload, I am currently checking and responding to e-mail twice daily at 12:00 noon (PST) and 4:00 pm (PST). If you require urgent assistance that cannot wait until either 12:00 or 4:00, please contact me via telephone @ 626-321-4107. Thank you for understanding this move to more efficiency and effectiveness. It helps me to accomplish more and serve you better.”
• Do the same type of template with your phone voicemail.

Create systems to limit your availability via e-mail and phone and deflect inappropriate contact:

• Get the auto-response and voicemail script in place now, and master the various methods of evasion.
• Replace the habit of greeting “How are you?” with “How can I help you?”
• Get specific and remember – no stories
• Focus on immediate actions and practice interruption-killing policies.
• Batch activities to limit set-up cost. Where in my life can I create a routine in my life by batching?
• What tasks (like laundry, groceries, mail, payments, sales reporting, etc.) can I allot to specific times each day, week, or month so I don’t squander time repeating them more often than necessary?

Need Help?

FloodLight Consulting provides objective feedback about what you need to do to get your business on track. A healthy business coach relationship provides you honest ongoing assessment of your Business Development Activities, assisting you to focus your efforts in the areas that will have the greatest long term positive impact on your business and your life. If you need help creating your goal-plan Click here!!

Donald Robichaud – FloodLight Consulting

Floodlight – Build Your Business
1-888-768-9415

Kelowna. Kamloops, Calgary, Edmonton. Regina, Winnipeg, Ottawa, Kingston, Toronto Moncton, Halifax and across Canada

Build Your Business with LinkedIn as a Marketing Tool

As a business coach and marketing consultant I am always looking for the next new social media tool to give my clients the edge in their marketing.

Recently I decided to spend a little more time on an older Social Media tool called LinkedIn which is a social tool for businesses to business decision makers.

LinkedIn is a place where you’d keep things pretty buttoned-up and formal. No need to mention your vacation in Las Vegas on LinkedIn.

But that white paper you wrote? This is just perfect for LinkedIn.

My past sales training and business experience has always guided me to the highest level position in any organization when negotiating or making a sale. And on LinkedIn, this is where the decision makers preside in the rarefied air of top management.

If I am going to spend my time and money on marketing to search out leads only to be told no to my business proposition ......I’d rather that it come from a top decision maker than a lower level bureaucrat.

Here is the reason I make that statement:

• LinkedIn - known as the network for professionals is a very powerful network that is quickly growing in popularity with 120-million worldwide users.
• LinkedIn users attract a much older and typically more educated user base. Many users find it difficult to learn the network at first, due to its professional atmosphere and intimidating user base.  CEO, s CFO, s Presidents, Vice Presidents and Senior Managers.
• LinkedIn has an excellent reach to the decision makers of companies because of its professional setup. Below is additional information on the typical LinkedIn user:
  • Average Age: 43 (as of end 2010)
  • Average Annual Income: $109k
  • Average # of Friends: 63 plus

In the last while I have concentrated my social marketing activities to focus more on LinkedIn and specifically to joining groups that are relevant to the services of Floodlight.

I also joined groups that had larger followings.  The larger the group meant that the information within the group must be more relevant or the association was more predominant for one reason or another.

In total I joined 30 plus groups and extended my reach to over 40 thousand people!!!!

Over the four week period I posted 8 articles to LinkedIn and the results to my overall business were amazing.

The different approach to LinkedIn caused a 12% increase to my website with 178 visitors directly from LinkedIn spending more than one minute on my site.

My posts were commented on 15 different times with relevant comments and interaction.

The best of all was that Floodlight received a qualified lead and a large sale was closed.

Since it is largely focused on B-to-B connections, LinkedIn should be a big part of your social media 

marketing strategy to help Build Your Business.

Click here to view a LinkedIn Profile checklist

If you need help with your LinkedIn Social Media Strategies contact:

Donald Robichaud
President
FloodLight Consulting
1-888-768-9415
http://www.floodlight.ca 

Top dog Social Media LinkedIn Specialist  Melonie Dodaro

Summer, a great time to plan your Fall Business Strategies

When the long days of summer begin and your business starts to be affected by clients’ holidays, it’s a great opportunity to develop your fall marketing plan.

There are two great times of the year to do planning and the one that is most often overlooked is summer.
In July and August, conduct a review of the first part of the year and set forth a plan for the fall to finish the year with a bang.

Develop a top 10 list of things to accomplish in July and August that will help you through the summer doldrums and accelerate your business through the fall. If you wait till September to start you won’t be ready until Thanksgiving.

Start now with 10 summer business development ideas
1. Deepen your relationships. Catch up with that client or business associate and ask “how ya doin’? It will pay off in the fall when you need to leverage the relationship to assist you with your project or new venture.

2. Build your sales team. Think about the ideal person to help you with your business and spend the summer interviewing people for the busy fall months. Use the summer to train part-time staff for the fall.

3. Time-line for your fall marketing strategy. You can think about things like the dates that you will host your major event or the dates for your press release.

4. New product launch. Put the final touches on you new product launch. By September 15th the kids are back in school and most people are back into full business mode and more receptive to your call or product push.

5. Work on your video strategy. Plan and shoot the videos you’ll need for your September marketing launch. It’s perfect weather to capture the video (or line up the testimonies) that will enable you to recruit new clients to your business.

6. Clean up your database. Whether you’re using Outlook, Act or any number of contact management software, review that pile of business cards you’ve collected and add them to your data base and then import them to your newsletter database.

7. Update your website. This is something we have done for the last 5 years in a row. In fact the new Floodlight site will be launched shortly. A new or updated website will ensure that all of your information is current.

8. Create your blog. It always amazes me how many people have not added this simple technique to their marketing arsenal. A blog enables you to speak directly to all of your clients past, present and future, providing them with relevant information and ideas.

9. Develop your Social Media strategy. The big 3, Twitter, Facebook and LinkedIn. Learn to use these tools and add their Icons to your website which will encourage your followers to share your content with their personal networks

10. Plan some Rest and Relaxation. We get so wrapped up in the daily running of our business that we often forget to take time off for ourselves to recharge our batteries.

Summer means renewing old friendships, meeting with long time business associates, taking care of you and preparing to Build Your Business in the fall.

Have a great summer, from the team at Floodlight Business Solutions Group

Donald Robichaud
FloodLight – Build Your Business
Kelowna / Ottawa / Toronto Kingston
Email
1-888-768-9415
http://www.floodlightconsulting.com/
http://donaldrobichaud.blogspot.com/

Business Vision, Mission and Values

In the last few years I have written many articles for my monthly newsletter, blog and for Castanet.

Of all the articles I have written this week’s article on defining Company Business Values is the most read article on my Floodlight website.

This week we focus on your Company Values.

Company Values: Strong values will be those which actually operate in practice. Your company values underpin the Vision and the Mission of your company. No business is value-free and it is important to be explicit about those values that are essential to the business achieving its vision.

If values are not made explicit, then the values of the most dominant people are likely to be those which actually operate in practice. If you do not define your company values, the company will be adrift without proper direction.

Four key questions to define your Company Values:

1.     What are the values that are important to you as the business owner?

2.     What are the values that will be important to your team members?

3.     What are the values that will be important to your customers?

4.     What are the values that will be important to the success of the business?

Example of Values for a construction company:

Our core values form the bricks and mortar of our business, which operates and grows as a company and proud community member.

TRUST: All long-term relationships are grounded in trust and we take great pride in representing ourselves with honesty and humility in all our affairs. Our win-win philosophy also enables us to develop lasting partnerships with our clients.

VALUE: Our clients expect us to earn our fee – not just collect it. We work hard on all our projects to find value through design efficiencies and creative execution in our work.

TEAMWORK: We are easy to work with (clients find that refreshing).

INNOVATION: We are committed to always improving how we deliver our services. From continuing education in the field, to investment in industry-leading management and estimating tools, we strive constantly to be the leader in our field.

COMMUNITY: We feel blessed to be involved in literally building our communities, and we are committed to making a lasting difference in the ones which we build. Five percent of the company’s earnings are donated back to charities every year.

So if the Vision is your “Big Picture”, the Mission is the “How we do it here”, then the Company Values define “How we do business every day”.

Now go and “Build Your Business”.

Donald Robichaud
FloodLight – Build Your Business
Kelowna / Ottawa / Toronto/ Kingston
Email
1-888-768-9415
http://www.floodlightconsulting.com/
http://donaldrobichaud.blogspot.com/

Reaching your business goals in 2012

The first half of 2012 is over and we are well into the summer months.
This is a great time to review your business goals for the year and your results for the first half of the year. Are you on track?
If so, great!
Pat yourself on the back.
If not, Why?

What do you need to do to get back on track and ensure success for the balance of 2012?

I’ve had many discussions with business owners and entrepreneurs in small to medium sized companies and some are struggling to find new leads, close sales, and grow their business. In fact, some are losing market share or seeing sales decline, and aren’t sure what to do. When I ask if they’re experts in their field or whether they have a plan, I get all types of answers from, “I’m not sure what to do”, to, “I’m not smart enough”, or even worse, “It’s the market’s fault”.

If you’re not an expert in your field and fully confident of your products and services, then your customers and potential customers will sense your weakness and not be motivated to purchase from you.

Many businesses are held back because key people in the organization lack the skills to manage effectively and deliver results or, they lack the ability to utilize new technologies like the internet to leverage their business.

To be a successful business in this challenging climate you must to continue to stretch yourself and learn new skills. You are the key to your own success! You need to have an open mind and become and expert in your field. And the only way to do this is to continue learning and growing. Here’s how:

1. Write down the top ten must improve areas of your business for 2009.

2. Now divide the top ten in to the following areas of Sales, Marketing, and Operations.

3. You will notice that one area will become painfully obvious in that you need more work to do.

4. Now go buy a couple of books to read in that obvious area. (Possibly Marketing).

5. Monday to Friday get up early every morning or shut off the TV early at night and read every day for one hour.

Five days a week for one hour. Write down the things you like and implement them as soon as possible.

5 hours x 26 weeks = 180 hours dedicated to learning.

To really achieve any goal or to learn a meaningful new skill, we need to discipline ourselves to stay on track until it’s accomplished. There are several ways to effectively track your goals.

•Keep a list and review your goals regularly, preferably daily

•Break down a goal into action steps

•Measure your results by establishing key performance indicators

•Set new goals and repeat the above

The investment in learning will pay multiple dividends for the balance of 2009 and help you to “Build your Business”.

8 FREE ways to Build your Business

There are a number of methods that you can use to build your business. Many of these methods may already be in use but they are rarely used as part of a total marketing system so they are not used consistently.

When you begin using any marketing strategy as part of a system, then it becomes a positive source for the growth of your business.

Most businesses have methods of marketing; however, most do not pay close attention to the results and frequency of implementation. The key to remember is that when something is part of a system, then it is repetitive therefore multiplying the effectiveness and guaranteeing significantly better results.

The best way to implement your marketing strategy is to use this guide and make sure that you answer the questions that are part of each concept.

The goal of you answering the questions is simple. If you take the time to answer the question, even if it is just in your head, you will take yourself to a higher level of awareness of how you are working in your business.

MARKETING WEAPONS

1. Business Cards – Your business card should have key contact information and must be distributed to everyone you meet. The goal of giving your card to everyone is placing you in the subconscious mind of everyone you meet.
Q: Do you give your card to everyone you meet or just people that ask you about your business?

2. Ask For Referrals – Everyone you develop rapport with both inside and outside your business should know what you do and be able to refer someone to you. The best way to get a referral is to give one first. It will pay major dividends for you.
Q: How many people you know who are in business that would appreciate a referral? What goes around comes around!!!

3. Have a Clearly Defined Message – Make sure that everything you do has a message about who you are and/or what you do. Hone your Elevator Pitch!!
Q: What is your message? What do you specialise in? Who is your target market and what are your services? What problems do you solve?

4. Voice Mail Marketing – Make sure your voice mail has special marketing statements. It is very important to place some type of reminder for the listener to ask you about something specific about you or your products.  An example of a voice mail marketing system is at the end of your greeting, you add the statement “Don’t forget to ask me about….!”
Q: How do I get people to ask me about my competitive advantage?

5. E-mail Marketing – This is very similar to voice mail marketing. Every e-mail you send must have as part of your signature, a special offer or a marketing message!
Q: What does your e-mail signature look like?

6. Testimonials – It is a must for you to get testimonials from your clients and referral sources. Your website and marketing material should contain a customer quote. These quotes give customers sub-conscious references to your services and the quality of them.
Q: How many testimonials do you have and are they from different types of sources so you can attach them to the appropriate marketing piece?

7) Community Involvement – Get involved with your community and increase your exposure. Individuals that participate in community activities tend to be compelled to want to help other members of the activity because of the common bond that is shared.
Q: What organization could you join that would surround you with the type of people that either could use your services or refer you to people that could benefit from your services while simultaneously giving something valuable back to your community?

8). Accessibility – Make sure you are easily reachable. Make clear to your clients the best way to reach you along with the best times to reach you. Add on your voice mail message specific times that you will be returning phone calls so clients know when to expect to hear back from you. When you return clients messages when you say you will, your credibility grows and so do the quality of your referrals.
Q: How much time do you need to answer your messages and when would be the best time of the day to answer your messages and return client calls? Do this daily.

Implement each one of these simple marketing weapons and “Build Your Business” in 2012.

Donald Robichaud
President
FloodLight Consulting - Build Your Business - 1-888-768-9415
http://www.floodlight.ca/
http://donaldrobichaud.blogspot.com/